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We respect your private life and the confidentiality of the data which we are brought to process within the framework of our activity.

Our Privacy Policy applies to all visitors of our website JADO.LU

Data controller

The “data controller” is responsible of how personal data is and will be processed, transmitted and stored.

The website editor also acts as data controller:


RCSL: B265270

Numéro de TVA: LU33878753

Contact : hello@jado.lu

Collected personal data:

Technical data

When you browse our website, we may process certain data of technical nature:

    • browser type and version and screen resolution
    • operating system and type of terminal (computer, mobile, tablet)
    • session statistics
    • navigation flow and clicks
    • IP adress

These data are stored anonymously and can therefore not identify you.

User account

When creating a user account, we collect personal data:

    • Last name and first name
    • Gender
    • Company
    • address
    • E-mail address
    • phone number

These data are necessary in order to identify you in our system and to secure access to your user account.

Online orders

When ordering in our online shop, we collect personal data:

    • last name and first name
    • gender
    • company
    • address
    • country
    • E-mail address
    • phone number
    • personalized message
    • payment method
    • delivery address

These data are stored by the data controller for a period of 10 years. Some of the data is transmitted to other service providers to guarantee the execution of the order (eg: supplier of the online payment system, carrier, etc.).

The length of time your data is stored may vary by provider and the data is subject to the privacy policies of the different providers. The providers are all located within the territory of the Grand Duchy of Luxembourg.

Obtaining your personal data

We collect personal data that you voluntarily communicate to us by, for example, subscribing to our newsletter, filling in contact forms and sending us an email.

We also collect data from your use of the website and its services when you visit web pages and fill out forms.

Use of your personal data

A cookie is a small text file placed on the terminal (computer, mobile tablet) when you visit a website. This cookie makes it possible to identify the terminal for each visit on the website during the validity period of the cookie.

We use several types of cookies:

Required cookies

This type of cookie is essential for browsing the website. If these cookies are blocked by the browser, you may no longer be able to take advantage of certain features of the site. These cookies are sent exclusively by our website.

Preference cookies

These cookies make it possible to improve and optimize the functioning of the website by offering you personalized features (eg preference of the language). If these cookies are blocked by the browser, you can no longer take advantage of personalized features. These cookies are sent by our website and by third parties.

Please refer to the list of subcontractors at the bottom of this page to find out what types of cookies are sent by third parties.


Analytical cookies

These cookies allow us to create statistics on the use of our website. These data are essential to improve our website. We assume that we have a legitimate interest in sending analytical cookies and that your prior consent is not required.

Opposition to cookies

Some of our suppliers provide “opt-out” type solutions that block the tracking of their services:

    • Google Analytics

Most internet browsers can be configured to warn users of attempts to set cookies or to limit the type of cookies they accept. Please refer to the help section of your browser to find out what options your browser offers


Legal basis

We collect personal data on the following basis:

    • For the preparation and execution of the service contract and for the execution of your online orders
    • For the adaptation and improvement of our offer
    • To comply with legal obligations
    • For our legitimate interest
    • To defend our interests in legal proceedings
    • For commercial purposes if we have received your prior consent

Duration of storage of your personal data

We do not keep personal data longer than necessary to achieve the specific purposes for which the information was collected. Personal data is kept for an appropriate period for each type of data. These retention periods may vary depending on the purpose of the data collection:

    • legal and contractual retention obligations
    • limitation periods during which the data subjects can assert their rights in court against our economic interest group
    • good practices
    • the business objectives of our economic interest group

The maximum retention period for personal data is 10 years.

Protection of your personal data

We use various technical and organizational measures to protect your personal data against disclosure to unauthorized persons.

Sharing with third parties and countries where your personal data is stored

We may share data internally for organizational reasons and with different providers according to the contractual provisions in force with them.

Some personal data is transferred to subcontractors under subcontracting contracts. The subcontractors confirmed on 25.05.2018 to process the data entrusted to them in accordance with the GDPR (General Data Protection Regulation).

Your rights

In accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and if necessary, to erase all information concerning you. You also have the right to withdraw your consent at any time and, for legitimate reasons, the right to object to the processing of your data.

Please note that some of the rights set out above may be limited where we have a best interest or a legal obligation to continue processing the data.

If you wish to exercise these rights, please contact the data controller using the contact details given above on this page.

You also have the possibility to lodge a complaint at the National Commission for Data Protection with its registered office at 1 Avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette.


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